Terms and Conditions

Terms & Conditions


  • You, your: Refers to the customer engaging Courier service london in London for delivery services, including any representative acting on behalf of the customer.

  • We, our, us: Refers to courier service london in London.
  • Consignment: Denotes any item or items transported by us from one address to another, including associated packaging.
  • Dangerous goods: Refers to items posing potential risks to others during transport, such as explosives or radioactive materials.
  • Proof of delivery: Indicates confirmation of consignment receipt, usually through a signature or company stamp.

General Points:

  • These terms constitute the basis of our trade relationship and override any conflicting terms proposed by customers.
  • We reserve the right to subcontract delivery services, refuse consignments, or decline dangerous goods.
  • Acceptance of our terms occurs upon requesting standard or same-day delivery.

Your Rights and Obligations:

  • Customers must ensure authorization for non-owned goods, compliance with safety regulations, and provision of accurate booking details.
  • Liability for breach of terms, claims, or losses lies with the customer unless we are at fault.
  • Claims for consignment damage require preservation of items and packaging for inspection.

Our Rights and Obligations:

  • We retain the discretion to employ various delivery methods, subcontractors, and routes.
  • While committed to timely delivery, we are not liable for delays unless agreed upon in writing.
  • Quotations are valid for 30 days, and any alterations to charges or terms will be communicated in advance.
  • We may decline consignments, inspect shipments, and levy surcharges for delays or special requirements.
  • Proof of delivery serves as conclusive evidence of consignment receipt, and requests for such documentation must be made within 14 days.
  • Payments are to be made within 30 days of invoicing, and any disputes must be raised within 21 days.

These terms govern our services and your responsibilities when engaging courier service london in London for delivery needs.

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